ASSISTANT FRONT OFFICE MANAGER

Crescent Hotels & Resorts; Oak Brook (IL); On-site; USD 55,000 - 58,000; Full time

Job summary

Le Meridien Chicago - Oakbrook Center is seeking a charismatic Front Office Manager to elevate guest experience at our hotel. The ideal candidate understands how this role impacts service quality and revenue.

The position requires at least 1 year of front office supervision and experience with LightSpeed. Marriott brand experience is helpful but not required, and the candidate must be able to lead a team in a fast-paced environment.

Qualifications

• Minimum 1 year hotel front office management or supervisory experience.
• Experience with LightSpeed preferred.
• Hotel front desk leadership and guest-service focus.

Responsibilities

• Interview, hire, train, evaluate staff and provide discipline when needed.
• Respond to guest requests and accommodate groups to maximize satisfaction.
• Supervise front desk operations, maximize revenues and guest satisfaction.
• Oversee Guest Service Agents and ensure SOP/LSOP compliance.
• Remain calm during emergencies and resolve guest issues promptly.
• Maintain attendance and perform other duties as assigned.

Skills

Leadership

Guest service

Staff supervision

Tools

LightSpeed

Job description

PM

$55,000 to $58,000 per year

Description

Le Meridien Chicago - Oakbrook Center is seeking a charismatic individual to help take us to the next level. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience is helpful but not required. This position does require a minimum of 1-year previous hotel management or supervisory experience in the front office.

JOB OVERVIEW

Supervise the daily operations of the Front Office staff to maximize revenues and profits while attaining optimal guest satisfaction.

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.