Front Office Supervisor – Daily Pay & Growth

Schulte Hospitality Group; San Juan (PR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Matching

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets/electronics/gym

Job summary

Schulte Hospitality Group seeks a dynamic Front Office Supervisor to lead the front desk team in San Juan, Puerto Rico, delivering exceptional guest service and smooth check-in/check-out operations.

You will supervise staff, coordinate reservations, mentor associates, and ensure VIP handling and effective communication across departments. Enjoy comprehensive benefits and a pathway for growth within SHG.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports; interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy and Fair Labor Standards Act.

Skills

Front Desk operations

Basic math

Verbal and written communication

Leadership

Guest service excellence

Time management

Job description

Schulte Hospitality Group seeks a dynamic Front Office Supervisor to lead the front desk team in San Juan, Puerto Rico, delivering exceptional guest service and smooth check-in/check-out operations.

You will supervise staff, coordinate reservations, mentor associates, and ensure VIP handling and effective communication across departments. Enjoy comprehensive benefits and a pathway for growth within SHG.