Front Office Supervisor - Behavioral Health Operations Lead

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Wellness Programs

Generous Front-Loaded PTO

403(b) Retirement Savings Plan

Tuition Reimbursement and Loan Forgiv(

Job summary

Pine Rest Christian Mental Health Services in Grand Rapids, MI, seeks an organized front office leader to oversee daily outpatient clinic operations. As the Support Staff Supervisor, you will guide administrative staff, coordinate schedules, and ensure a welcoming patient experience.

This on-site role emphasizes teamwork, service, and process improvement. You will work with clinic leadership to enhance workflows, support onboarding, and maintain high customer service standards to ensure timely

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of leadership or supervisory experience.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize in a fast-paced environment.
• Proficiency with technology and electronic systems.

Responsibilities

• Lead, coach, and develop front office staff.
• Coordinate staff scheduling and daily clinic operations.
• Support hiring, onboarding, training, and performance management.
• Partner with clinic leadership to improve workflows and efficiency.
• Monitor provider schedules and support timely patient access.
• Provide exceptional customer service while addressing concerns.
• Assist with reporting, data tracking, and compliance projects.
• Foster a positive, collaborative, patient-centered environment.

Skills

Leadership

Customer service

Communication

Organization

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Pine Rest Christian Mental Health Services in Grand Rapids, MI, seeks an organized front office leader to oversee daily outpatient clinic operations. As the Support Staff Supervisor, you will guide administrative staff, coordinate schedules, and ensure a welcoming patient experience.

This on-site role emphasizes teamwork, service, and process improvement. You will work with clinic leadership to enhance workflows, support onboarding, and maintain high customer service standards to ensure timely