Front Office | Supervisor ($32.60/hour)

Hyatt Hotels Corporation; Seattle (WA); On-site; USD 45,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

401(k) plan

Paid Time Off

Tuition Reimbursement

Discounted parking

Discounted Rooms

Uniforms provided

Job summary

Hyatt Hotels Corporation in Seattle seeks a Front Office Supervisor to lead the Front Desk team at Grand Hyatt Seattle. This guest-facing role partners with leadership to ensure smooth guest check-in/out, promote hotel services, and deliver exceptional service.

The position may cross-train into Rooms Control and requires strong communication and coaching abilities. Starting base pay ranges from $32.60 to $33.25 per hour, with eligibility for upsell incentives and extensive benefits after 30

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Support senior leadership by developing and assuming basic management responsibilities.
• Lead Front Desk agents and communicate hotel services and promotions.
• Coaching, giving direction, and may include training, scheduling, payroll and interviewing.
• Cross-train as Rooms Control and may work shifts in that capacity.

Skills

Leadership

Communication

Relationship building

Coaching

Training

Tools

Payroll systems

Scheduling software

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Join us for an incredible opportunity to be a part of ourFront Office Teamas our Supervisor at the Grand Hyatt Seattle! We are excited to welcome our next leader!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the Front Desk agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience and it is a guest facing role. Other duties may include processing forms of payment and responding to guest inquires.

This opportunity will also cross train as Rooms Control and may work shifts in that capacity.

This position ranges from $32.60/hour to $33.25/hour. The starting hourly rate for this position is $32.60/hour. This position also has an established rate for colleagues who have remained in the position with Hyatt Hotels for four years or more, which is currently $32.60/hour.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

As a colleague, we have you covered with awesome benefits and perks!

• Medical insurance for you and your dependents for $125 per month, after 30 days of employment
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
  • Full-Time Colleagues:
    • Vacation Time
      • 10 days (80 hours) earned upon completing 1-4 years of service
      • 15 days (120 hours) earned upon completing 5-9 years of service
      • 20 days (160 hours) earned upon completing 10+ years of service
    • (2) Floating Holidays per year
    • (6) Paid Holidays per year
  • Compassionate Leave
  • Jury Duty Leave
  • Seattle Paid Sick & Safe Time
  • Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 daysof service
• Tuition Reimbursement

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

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