Front Office | Supervisor ($32.60/hour)

Grand Hyatt; Seattle (WA); On-site; USD 45,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Free uniforms

Discounted parking

Discounted Hyatt rooms

Complimentary rooms after 90 days

Free colleague meals

Hyatt colleague discount

Tuition Reimbursement

ORCA Pass subsidy

Job summary

Grand Hyatt Seattle is seeking a Front Office Supervisor to join our leadership team. This guest-facing role supports senior management by coaching staff, scheduling, payroll and interviewing, while delivering exceptional guest experiences.

Celebrating thirteen years as a Great Place to Work in the U.S., the culture empowers you to defy expectations and seek excellence. The supervisor leads Front Desk agents, oversees the guest registration process, and may cross-train in Rooms Control; the role

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Experience and understanding of Front Office operations.
• Must have valid MAST Permit.

Responsibilities

• Coach, schedule, payroll and interview staff; support senior leadership.
• Lead Front Desk agents; manage guest registration and service communications.
• Handle forms of payment and respond to guest inquiries; ensure guest experience.
• Cross-train in Rooms Control and may work shifts in that capacity.

Skills

Leadership

Communication

Guest service

Front Office operations

MAST Permit

Job description

Organization - Grand Hyatt Seattle

Summary

Join us for an incredible opportunity to be a part of our Front Office Team as our Supervisor at the Grand Hyatt Seattle! We are excited to welcome our next leader!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the Front Desk agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience and it is a guest facing role. Other duties may include processing forms of payment and responding to guest inquires.

This opportunity will also cross train as Rooms Control and may work shifts in that capacity.

This position ranges from $32.60/hour to $33.25/hour. The starting hourly rate for this position is $32.60/hour. This position also has an established rate for colleagues who have remained in the position with Hyatt Hotels for four years or more, which is currently $32.60/hour.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical insurance for you and your dependents for $125 per month, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
  • Full-Time Colleagues:
    • Vacation Time
      • 10 days (80 hours) earned upon completing 1-4 years of service
      • 15 days (120 hours) earned upon completing 5-9 years of service
      • 20 days (160 hours) earned upon completing 10+ years of service
  • (2) Floating Holidays per year
  • (6) Paid Holidays per year
  • Compassionate Leave
  • Jury Duty Leave
  • Seattle Paid Sick & Safe Time
  • Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Must have valid MAST Permit