Assistant Front Office Manager

Hyatt Regency; Renton (WA); Presencial; USD 55.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

Uniforms provided

401(k)

Paid vacation & sick leave

Discounts on Hyatt stays

Free parking

Tuition reimbursement

Relocation opportunities

Employee meals

Descripción de la vacante

Hyatt Regency Lake Washington at Seattle's Southport is seeking an Assistant Operations Manager - Front Office to lead front desk operations, train staff, and coordinate cross-department communications for guest satisfaction.

The role requires strong leadership, excellent communication, and a flexible schedule, with supervision across front office and related departments. The hotel emphasizes guest focus and high service standards in a dynamic hospitality environment.

Formación

• Ability to interact effectively with diverse guests and associates
• Service-oriented with professional presentation skills
• Minimum 2 years of progressive management experience in Rooms Division
• Front Office supervisory experience preferred; flexibility in scheduling
• English written and verbal communication is essential
• Proficient in Microsoft Word and Excel; strong organizational skills

Responsabilidades

• Oversee front office operations and staff scheduling
• Coach and counsel staff to Hyatt standards and procedures
• Maintain guest room inventory and assist in daily hotel spa operations as needed
• Ensure effective inter-department communication, especially with housekeeping
• Respond to guest requests and complaints promptly to guarantee satisfaction
• Analyze guest feedback and drive improvements in service and processes

Conocimientos

Interpersonal skills

Customer service

Communication

Leadership

Organizational skills

English proficiency

Flexible schedule

Educación

Hospitality degree (asset)

Herramientas

MS Word

Excel

Descripción del empleo

Organization- Hyatt Regency Lake Washington at Seattle's Southport

Summary

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met, they're exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Operations Manager - Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. They should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Assistant Operations Manager – Front Office will promote an atmosphere that ensures associate satisfaction. As an Operations Manager, they may be responsible for supporting various operational departments outside of front office including but not limited to; food and beverage, housekeeping, spa, bell, guest services and reservations.

Duties Include

• Responsible for assisting with short and long term planning and the management of the hotel’s Front Office operations
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Assist in overseeing daily hotel spa operations
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wage Information

The salary range for this position is $54,600 to $81,900. This position is starting at $60,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Minimum of one-year previous front office supervisory experience preferred
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• The ability to work a flexible schedule to include, weekends, overnight (as needed), evenings, and holidays

Benefits & Perks

• Medical, Dental and Vision Insurance after 30 days of employment
• Free Uniforms and Cleaning of your Uniform
• Discounts on dry cleaning services
• Paid Vacation, sick leave and up to 2 float days
• 401(k)
• Paid Family Bonding Time
• Tuition/Wellness Reimbursement after 90 days of employment
• Adoption Assistance
• Free Parking
• Referral Bonuses
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.