Operations Supervisor

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Operations Supervisor to lead both Front Office and Housekeeping teams, ensuring exceptional guest service and adherence to Hyatt standards. The role emphasizes cross-training, coaching, and coordination of daily operations to deliver seamless guest experiences.

The ideal candidate has leadership and communication skills, plus experience in one core hotel operation area; training is provided to broaden expertise across departments.

Qualifications

• Experience in Front Office, Guest Services, Housekeeping, or Rooms Operations.
• Training and development to build confidence and expertise in the other department.
• Strong leadership, communication and relationship-building skills.

Responsibilities

• Lead and support Front Office and Housekeeping associates in delivering exceptional guest service.
• Help ensure guest rooms and public spaces meet Hyatt's quality and cleanliness standards.
• Assist with guest registration, service recovery, and communication of hotel services and promotions.
• Coach and develop team members through ongoing training and feedback.
• Coordinate daily operations to ensure a seamless guest experience from arrival through departure.
• Foster a positive, collaborative environment between Front Office and Housekeeping teams.
• Respond to guest inquiries and concerns with professionalism and a service-focused mindset.

Skills

Leadership

Communication

Relationship-building

Coaching

Training

Scheduling

Payroll review

Interviews

Guest service

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are dedicated to providing exceptional service and meaningful experiences. Our culture is built on teamwork, hospitality, and supporting one another to create memorable stays for every guest.

We are seeking a dynamic Operations Supervisor who is passionate about hospitality and enjoys leading teams. This unique leadership role offers the opportunity to gain experience in two critical hotel operations departments: Front Office and Housekeeping.

Whether your background is in Front Office, Guest Services, Housekeeping, or Rooms Operations, we encourage you to apply. Experience in one of these areas is all that's required. We will provide training and development to help you build confidence and expertise in the other department.

Supervisors possess strong leadership, communication, and relationship-building skills. They support hotel leadership by developing and assuming management responsibilities while coaching and guiding associates to achieve departmental goals. Responsibilities may include training, scheduling, payroll review, interviewing, performance coaching, and ensuring operational excellence across both departments.

In this highly visible role, you will:

• Lead and support Front Office and Housekeeping associates in delivering exceptional guest service.
• Help ensure guest rooms and public spaces meet Hyatt's quality and cleanliness standards.
• Assist with guest registration, service recovery, and communication of hotel services and promotions.
• Coach and develop team members through ongoing training and feedback.
• Coordinate daily operations to ensure a seamless guest experience from arrival through departure.
• Foster a positive, collaborative environment between Front Office and Housekeeping teams.
• Respond to guest inquiries and concerns with professionalism and a service-focused mindset.

This role is ideal for someone who is ready to expand their hospitality career, learn multiple facets of hotel operations, and grow into future leadership opportunities within Hyatt.

If you have experience in either Front Office or Housekeeping and are eager to learn the other side of hotel operations, we'd love to hear from you. We will provide the training and support needed to help you succeed in both areas.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office or Housekeeping operations.

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