Front Office | Host ($30.45/hour)

Hyatt Hotels Corporation; Seattle (WA); Hybrid; USD 42,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Life Insurance

Short Term Disability

New Child Leave & Adoption Assistance

Paid vacation

Floating holidays

Paid holidays

Compassionate Leave

Paid Sick Time

Extended Illness Days

Employee Assistance Program

Free uniforms

Discounted parking

Discounted rooms

Complimentary rooms

Hyatt colleague discount

Tuition reimbursement

Job summary

Hyatt Regency Seattle is seeking a Front Office Host to warmly greet guests, check them in and explain hotel services. You will be the first impression of Hyatt, guiding guests and handling requests to ensure a seamless experience.

The role requires strong communication, the ability to stand for long periods, and a friendly, proactive approach. It includes an hourly wage with benefits and opportunities for upsell incentives.

Qualifications

• Desire to satisfy guests' needs
• Open availability including mornings, afternoons, evenings, weekends and holidays
• Refined verbal and written communication skills
• Strong attention to detail
• Ability to stand for long periods
• Previous customer service experience preferred

Responsibilities

• Greet and register guests, explain hotel services and promotions
• Be the face of Hyatt and contribute to an exceptional guest experience
• Process payments and respond to guest inquiries
• Coordinate with front desk and other departments to fulfill requests

Skills

Customer service

Communication

Attention to detail

Availability

Stamina

Experience preferred

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Join us for an incredible opportunity to be a part of ourFront Office Teamas a Front Office Host at the Hyatt Regency Seattle!

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The hourly rate range for this position ranges from $30.45/hour to $31.06/hour. The starting rate for this position is $30.45/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $31.06/hour.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

As a colleague, we have you covered with awesome benefits and perks!

• Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment


• 401(k) & Retirement Savings Plan (RSP)


• Basic Life Insurance


• Short Term Disability Insurance


• New Child Leave & Adoption Assistance

• 10 days (80 hours) vacation earned upon completing 1-4 years of service


• 15 days (120 hours) vacation earned upon completing 5-9 years of service


• 20 days (160 hours) vacation earned upon completing 10+ years of service


• (Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment)


• (2) Floating Holidays per year

(6) Paid Holidays per year

• Compassionate Leave


• Seattle Paid Sick & Safe Time


• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

• Employee Assistance Program


• Free Uniforms and Cleaning of your Uniform


• Discounted parking


• Discounted Rooms at any participating Hyatt location starting on your first day of employment


• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service


• Free colleague meals during shift


• Hyatt Colleague discount program


• Tuition Reimbursement

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others


• Open availability – ability to work mornings, afternoons, evenings, weekends, and holidays


• Refined verbal and written communication skills


• Strong and thorough attention to detail


• Ability to stand long periods of time


• Previous customer service experience preferred

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