Front Office Host

Hyatt Hotels Corporation; Washington; On-site; USD 33,000 - 43,000; Full time

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport, located on Lake Washington, seeks a Front Office Host to greet guests, manage reservations, and support the guest experience. This hourly, entry-level, full-time position is pivotal in delivering Hyatt’s service standards in a vibrant hospitality setting.

The role involves handling check-ins, payments, and guest inquiries, with opportunities for growth within Hyatt’s global brand.

Qualifications

• Customer service experience required; hospitality a plus.
• Friendly, outgoing with a professional demeanor.
• Clear verbal and written communication; proper phone etiquette.
• Ability to multi-task and work under pressure.
• Experience handling cash and credit card transactions.
• Proficient with Windows-based computer systems.

Responsibilities

• Answer multi-line phones professionally.
• Create reservations in person, by email, or by phone.
• Process guest check-ins and issue room keys.
• Coordinate with Housekeeping on room readiness.
• Handle payments and resolve disputed charges.
• Follow up on guest satisfaction and post-checkout issues.
• Run daily arrivals/departures reports and balance receipts.
• Train, motivate, and coach staff; ensure policy adherence.

Skills

Customer service

Communication

Professionalism

Multitasking

Cash handling

Tools

Windows OS

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Hyatt Regency Lake Washington at Seattle's Southport

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.You'll be the face of Hyatt as a Front Office Host. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Responsibilities include:

Answer multi-line phones in a courteous, professional manner

Create new reservations either in person, via email or by telephone

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs

Process all payment types such as room charges, cash, checks, debit, or credit.

Research and resolve disputed charges for guests.

Follow up with guest regarding satisfaction with guest-related issues.

Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Wage Information:

The salary range for this position is $24.00 to $31.20. The starting hourly rate is $24.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Qualifications

Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus

Friendly and outgoing with a good attitude and professionalism

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure

Computer knowledge using a windows environment

Ability to stand for long periods of time

Availability for days, nights, mid shifts, weekends and holidays preferred

As a colleague, we have you covered with awesome benefits and benefits! Some of those include:

Medical, Dental and Vision Insurance after 30 days of employment

Free Uniforms and cleaning service for uniforms

Paid Vacation, sick leave and up to 2 float days

401(k)

Paid Family Bonding Time

Adoption Assistance

Tuition and Wellness Reimbursement

Free Parking

Discounted room nights andFriends and Family discounts at any participating Hyatt location starting on your first day of employment

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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