Front Office Supervisor

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Job summary

Mohegan Pennsylvania seeks an experienced front desk professional to welcome guests, register them in the hotel system, and assign rooms. You will handle reservations, payments, keys, and coordinate with housekeeping and maintenance to resolve issues.

The role includes training and supporting front desk staff, maintaining equipment, and enforcing cash controls and nightly audits to ensure smooth operations.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Strong organizational, managerial and communications skills.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Able to work varied shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Responsibilities

• Greet guests, register them into the hotel system and allocate rooms or suites.
• Make or confirm reservations, process payments, issue room keys and coordinate with housekeeping or maintenance.
• Train and support front desk staff; ensure all staff follow procedures.
• Maintain front desk equipment and secure access to safe deposit boxes.
• Record charges to guest accounts, balance books and conduct nightly audits.
• Provide training on cash handling, vouchers, inventories and receivables.

Skills

Customer service

Communication

Team leadership

Front desk operations

Tools

Microsoft Office Suite

Job description

Join Our Team And Experience Endless Career Possibilities

Starting at $17.10 per hour

Job Duties

Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.

Minimum Qualifications

Two to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.

#wewantyou

Work Shift

Regular

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