Hotel Front Office Supervisor

210_Mohegan_Pocono Downs Racing, LP; Burrillville (RI); On-site; USD 19,434 - 27,679; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Burrillville, Rhode Island is seeking a front desk manager to oversee operations and guest services. Your role includes welcoming guests, managing reservations, and ensuring staff adherence to procedures.

The ideal candidate will have 2-4 years of hospitality experience, excellent organizational and communication skills, and proficiency in Microsoft Office. This position requires flexibility with shifts, including weekends and holidays.

Starting pay is $17.10 per hour, with opportunities to advance in a supportive environment.

Qualifications

• 2-4 years of hospitality experience in a hotel casino resort complex.
• Strong organizational, managerial, and communication skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to input and access information in property management systems.

Responsibilities

• Welcome and register guests into the hotel's system.
• Manage daily operations of the front desk.
• Provide training and support to front desk clerks.
• Handle financial audits and reports.
• Ensure front desk staff follows procedures and policies.
• Promote superior guest service.

Skills

Organizational skills

Managerial skills

Communication skills

Microsoft Office proficiency

Job description

Starting at $17.10 per hour.

Responsibilities

• Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite.
• Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem.
• Manages the daily operations of the front desk, provides front desk clerks with necessary training and support.
• Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes.
• Tracks and posts appropriate food, liquor or telephone charges to guests' accounts; completes bookkeeping duties, like balancing accounts and conducting nightly financial audits; and records and refers patron comments and complaints to the appropriate hotel management.
• Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.
• Processes Players Club applications and issues Players Cards to interested guests.
• Performs other related duties as assigned.
• Promotes superior guest service and fosters a supportive and enabling team environment.

Minimum Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Work Shift

Regular.