Front Desk Clerk

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 19,286 - 27,552; Full time

Job summary

Mohegan Sun is seeking a friendly Front Desk Clerk to warmly welcome guests, register arrivals, handle payments and coordinate with Housekeeping.

The role requires excellent communication, basic arithmetic, and a professional demeanor; you must be able to work varied shifts, including weekends and holidays, and stay standing for long periods.

Qualifications

• Good communication skills both verbal and written.
• Ability to compute basic arithmetic.
• Provide excellent guest service and maintain a professional demeanor.
• Ability to input and access information in property management systems/POS

Responsibilities

• Welcomes guests and assists with check-ins and check-outs.
• Answers phone using proper greeting and directs requests.
• Maintains knowledge of hotel features, rates, promotions and group activities.
• Coordinates with departments to fulfill guest requests and resolve issues.

Skills

Communication skills

Arithmetic skills

Guest service

Professional demeanor

Education

High school diploma or equivalent

Hospitality training / Some college

Tools

POS systems

Job description

Join Our Team And Experience Endless Career Possibilities

Job Duties

Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.

Minimum Qualifications

High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity!