Front Office Supervisor

210_Mohegan_Pocono Downs Racing, LP; Burrillville (RI); On-site; USD 21,000 - 28,000; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP is recruiting for a hotel front desk role. You will welcome guests, register them into the property management system, and assign rooms or suites, while ensuring smooth check-in and check-out.

The position requires strong organizational and communication skills, proficiency with Microsoft Office and POS systems, and the ability to train and supervise front desk staff. Starting wage is $17.10 per hour, with shifting options and weekend availability.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).

Responsibilities

• Greet guests, check-in/register them in the hotel system, and assign rooms.
• Train and support front desk staff; manage daily front desk operations.
• Balance accounts, perform nightly audits, and handle guest charges.
• Escalate issues to hotel management and ensure guest satisfaction.

Skills

Hospitality experience

Organizational skills

Communication skills

Team leadership

Tools

Microsoft Office

POS system

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Starting at $17.10 per hour

Job Duties

Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.

Minimum Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex .
• Must have strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Work Shift

Regular Knock, knock. Hear that sound? That's opportunity!

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

#wewantyou