Front Office Supervisor

Downs Racing, LP; Wilkes-Barre (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Job summary

Downs Racing, LP in Wilkes-Barre, PA seeks an experienced hotel front desk professional to manage guest check-in/out, reservations, and payments. You will train staff, supervise shift procedures, and coordinate with housekeeping and maintenance to ensure smooth operations.

Proficiency in Microsoft Office and front desk software, plus strong communication and organizational skills, are essential for delivering exceptional guest service in a casino resort setting.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Excellent interpersonal, organizational and communication skills.
• Proficient in Microsoft Office and front desk software.

Responsibilities

• Welcomes guests, registers them, and assigns rooms or suites.
• Handles reservations, payments, room keys, and escalates issues.
• Trains and supports front desk clerks; maintains equipment and access controls.
• Tracks charges to guest accounts; balances, audits, and records patron feedback.
• Ensures check-in/out, phone procedures, and computer system use are followed.
• Processes Players Club applications and issues Players Cards.
• Performs other front desk duties and related tasks as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Tools

PMS system

POS system

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITEStarting at $17.10 per hourJob DutiesOversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.Minimum QualificationsTwo to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.#wewantyouWork Shift:RegularKnock, knock. Hear that sound? That's opportunity!