Front Office Supervisor

Peachtree Group Hospitality Management; San Jose (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management seeks a Front Office Supervisor for Spark in San Jose, CA. The role oversees guest services, front desk operations, and staff performance to ensure smooth operations and high guest satisfaction.

Responsibilities include supervising shift processes, coaching staff, resolving guest issues, and coordinating with housekeeping and reservations. Hilton experience is preferred; a comprehensive benefits package is offered.

Qualifications

• Front desk supervisory or guest services experience.
• Ability to supervise shift processes and ensure SOP adherence.
• Strong customer service and issue resolution skills.
• Ability to liaise with housekeeping and reservations.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, resolve issues, and coach front desk staff to ensure quality operations.
• Resolve customer issues quickly to maintain high guest satisfaction.
• Build relationships and liaise with other departments, especially housekeeping.
• Manage cash transactions at the front desk and maintain bank responsibilities.
• Hilton experience is preferred.

Job description

Spark - San Jose Airport
2585 Seaboard Ave
San Jose, CA 95131, USA

• Pay or shift range: $21 USD to $25 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Front Office Supervisor - Spark - San Jose, CA

Pay: $19-21 per hour

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Must have Hilton Experience

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.