Front Office Supervisor

Waterford Group Llc; Little Rock (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Front Office Supervisor, der die Front-Desk-Mitarbeiter leitet und exzellenten Kundenservice bietet. In dieser spannenden Rolle sind Sie dafür verantwortlich, den Check-in und Check-out professionell zu verwalten, die Mitarbeiter zu schulen und sicherzustellen, dass die Gäste stets zufrieden sind. Diese Position bietet die Möglichkeit, in einem unterstützenden Umfeld zu arbeiten, das Wert auf berufliche Entwicklung und persönliche Erfüllung legt. Wenn Sie eine Leidenschaft für die Hotellerie haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversicherung

401(k) Plan

Hotelrabatte

Tierkrankenversicherung

Bezahlte Freizeit

Qualifications

• Erfahrung im Kundenservice und Detailorientierung sind erforderlich.
• Fähigkeit, sowohl im Team als auch unabhängig zu arbeiten.

Responsibilities

• Sicherstellen eines hervorragenden Kundenservice zu jeder Zeit.
• Überwachung der täglichen Abläufe am Empfang.

Skills

Kundenservice

Detailorientierung

Zeitmanagement

Teamarbeit

Education

Erfahrung in der Hotelbranche

Job description

ABOUT US

At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Front Office Supervisor Overview:

Our hotel is seeking a Front Desk Supervisor to oversee the front desk team and ensure smooth operations, excellent guest interactions, and satisfaction. You will respond to guests professionally and timely, ensure accurate processing of charges, and verify invoices and bills.

Responsibilities include:

• Ensure excellent customer service at all times.
• Supervise daily shift processes, ensuring adherence to standard operating procedures.
• Train employees to resolve issues professionally and accurately.
• Allocate rooms based on guest preferences for expected arrivals.
• Manage check-ins and check-outs professionally and courteously.
• Act as a liaison between guests and hotel management.
• Implement procedures to improve service and attract new customers.

Job Requirements:

If you're interested in starting your career in the hotel industry and possess the following skills, we would love to hear from you:

• A keen eye for detail, good time management, and excellent customer service skills.
• Supervising experience is preferred but not required.
• A pleasant and friendly demeanor.
• Ability to work as part of a team and independently.
• Flexible working hours.
• Ability to work with minimal supervision while maintaining high standards.
• Physical mobility and stamina.
• Ability to pass a background check.
• Ability to follow instructions.

Waterford Health and Wellness

Health insurance is available starting the first of the month after hire. Full-time associates can enroll in medical, dental, and vision coverage; part-time associates averaging 17.5 hours a week can enroll in dental and vision. We offer numerous supplemental insurances to meet diverse needs.

We value your well-being and believe everyone deserves time to recharge. Full-time employees receive paid time off within the first 90 days, paid holidays, and after five years, paid days off for birthdays and employment anniversaries.

Exciting Extras

• On Demand Pay: Access your pay when you need it, 24/7.
• Pet Insurance: Discounted coverage for your pets.
• 401(k) Plan: Start planning for your future today.
• Hotel Discounts: Enjoy industry perks.
• Shoes for Crew: Shoe subsidy available through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com. We are an Equal Opportunity Employer (EOE/M/F/D/V).