Front Office Supervisor

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead and motivate a dynamic team. This vital role focuses on ensuring exceptional customer service and optimizing front office operations. The ideal candidate will possess strong leadership and communication skills, along with a proven track record in supervisory roles. You'll be responsible for training new staff, setting performance targets, and maintaining high standards of service. Join a forward-thinking company where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• Proven experience as a front office supervisor or similar role.
• Tech-savvy with knowledge of property management systems and telephone equipment.

Responsibilities

• Create targets for individuals and teams to enhance performance.
• Onboard and train new employees while providing guidance.

Skills

Customer Service

Supervisory Experience

Communication Skills

Leadership Skills

Organizational Skills

Results-oriented Approach

Education

High School Diploma

Tools

Property Management Systems (Lightspeed)

Marriott GXP Platform

Telephone Equipment

Job description

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About The Front Office Supervisor Position

We are looking for a capable Front Office supervisor to organize and direct the staff of our front office. You'll be responsible for assessing their work and giving them feedback to maximize their performance.

Our front office supervisor must have customer service and supervisory experience. The ideal candidate will have excellent communication skills, be able to lead and motivate a team, and be organized, reliable, and results-oriented.

Your goal will be to ensure consistent, excellent performance from your team to support our company's growth and exceptional customer service.

Front Office Supervisor Responsibilities

• Create targets for individuals and teams
• Onboard and train new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over guest interactions when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure team performance with key metrics such as loyalty enrollments, staff service, and guest scores
• Ensure adherence to policies for attendance and standard operating procedures
• Keep management informed about issues and problems

Front Office Supervisor Requirements

• Proven experience as a front office supervisor or similar supervisory role
• Experience in customer service is essential
• Proficient in English; additional languages are a plus
• Tech-savvy with knowledge of telephone equipment, property management systems (Lightspeed), and Marriott GXP platform
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation skills
• Results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure
• High school diploma

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality