Front Office Supervisor

The Wurzak Hotel Group; King of Prussia (Montgomery County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a Front Office Supervisor to oversee guest services at Element Valley Forge. The role requires strong leadership, excellent customer service skills, and the ability to manage staff effectively. Candidates should be flexible with work hours and committed to enhancing guest satisfaction. The position offers competitive compensation and various benefits, including health insurance and professional development opportunities.

Benefits

Paid time off

Health insurance

Wellness programs

Hotel and travel discounts

Retirement/401(k) plans

Qualifications

• Two years of hospitality experience or equivalent education.
• Strong leadership and customer service skills required.

Responsibilities

• Supervise front office staff and handle guest check-in/check-out.
• Monitor budgets and ensure compliance with labor laws.
• Resolve service complaints and maintain guest satisfaction.

Skills

Leadership

Customer Service

Communication

Multitasking

Education

Two-year college degree

Tools

Computer Skills

Job description

Join to apply for the Front Office Supervisor role at The Wurzak Hotel Group.

Wurzak Hotel Group is seeking an experienced, detail-oriented Front Desk Supervisor to support the Guest Services department at our property, Element Valley Forge. This role oversees the front desk and night audit teams, focusing on guest and staff satisfaction. Ideal candidates will be driven, focused on guest satisfaction, and capable of leading and developing team members.

The hotel operates 24/7, requiring flexibility in shifts, start and end times, and weekly hours.

Essential Functions

• Assist in interviewing and supervising front office staff.
• Review staff performance regularly to ensure policy adherence.
• Handle check-in/check-out, billing verification, reservations, and special requests.
• Provide guests with information about the hotel and local attractions.
• Foster open, collaborative relationships with team members and management.
• Ensure compliance with federal and state labor laws.
• Investigate and resolve service and accommodation complaints.
• Monitor budgets, payroll, and financial transactions for appropriateness.
• Continuously analyze processes for improvements and efficiency.
• Support occupancy management, guest service, and expense control.
• Identify service issues and develop solutions to maintain guest satisfaction.
• Balance cost control with high-quality guest service and staff satisfaction.
• Maintain strict key control, safety, and security standards.
• Perform other duties as assigned.

Qualifications

Candidates should have a combination of education and experience demonstrating the following:

• Two-year college degree or equivalent hospitality experience.
• Strong leadership qualities.
• Excellent interpersonal and customer service skills.
• Reliability, multitasking ability, and resilience under pressure.
• Excellent verbal and written communication skills.
• Intermediate to advanced computer skills.
• Willingness to work varied hours, including nights, weekends, and holidays.

Compensation and Benefits

• Competitive salary.
• Paid time off.
• Health insurance (medical, dental, vision).
• Supplemental insurance options (life, AD&D, legal, pet insurance, etc.).
• Wellness programs for mental, physical, and financial health.
• Hotel and travel discounts.
• Retirement/401(k) plans.
• Opportunities for education and professional development.

Wurzak Hotel Group is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics.