Hotel Front Desk Supervisor | Crowne Plaza | King of Prussia, PA

PM Hotel Group; King of Prussia (Montgomery County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel group seeks a Hotel Front Desk Supervisor for their Crowne Plaza location in King of Prussia, PA. The role involves managing the front desk team, ensuring guest satisfaction, and overseeing daily operations. Ideal candidates will have supervisory experience and a passion for customer service, along with the ability to thrive in a fast-paced environment. Competitive pay and growth opportunities are offered.

Benefits

Competitive pay

Hotel discounts

Food & Beverage discounts

Growth opportunities

Qualifications

• 2-3 years of hotel Front Office experience required.
• Strong supervisory skills and leadership qualities.
• Passionate about customer service.

Responsibilities

• Manage the front desk team and oversee staffing.
• Train and guide front desk staff on hotel procedures.
• Balance daily paperwork including cash drawers and credit card reconciliation.

Skills

Supervisory skills

Attention to detail

Excellent communication

Education

High School diploma or equivalent

Job description

Hotel Front Desk Supervisor | Crowne Plaza | King of Prussia, PA

Job Category: Front Desk

Requisition Number: LEADG016526

Apply now

• Posted: May 19, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Crowne Plaza Philadelphia
260 Mall Blvd
King of Prussia, PA 19406, USA

This career-defining position will focus on adhering to established procedures, compliance with all Brand Standards of Operations, and emphasizing Guest Satisfaction programs. The individual will support the Night Audit function, assist with forecasting, control, and order supplies for the Market Place, and reconcile financial transactions.

You will be at the center of the hotel's operations—the front office. This role offers leadership opportunities such as managing the front desk team, ensuring collaboration, and overseeing staffing, scheduling, and expense management.

Daily responsibilities include:

• Communicating clearly in a fast-paced environment with professionalism
• Training and guiding front desk staff on hotel procedures and standards
• Performing front desk tasks as needed
• Monitoring performance and attendance with the Guest Services Manager
• Balancing daily paperwork: cash drawers, deposits, credit card reconciliation

If you are energetic, enjoy guest interactions, and thrive in a team environment, this is the opportunity for you! We look forward to your application.

Qualifications:

Our ideal candidate has at least 2-3 years of hotel Front Office experience, strong supervisory skills, attention to detail, leadership qualities, and excellent communication skills. A High School diploma (or equivalent) and relevant experience are required. You should be a team player, quick to assess situations, and passionate about customer service.

Physical Requirements & Schedule:

Be prepared to stand, sit, lift up to 50 pounds, walk, bend, twist, and climb stairs. Flexibility to work nights, weekends, and holidays is necessary. In return, we offer competitive pay, hotel discounts, F&B discounts, and growth opportunities within our expanding hotel company.

Additional Information

Skills, Behaviors, Motivations, Education, Experience, and Licenses & Certifications are valued. We are an Equal Opportunity Employer and protect the rights of all applicants under federal employment laws.