Front Office Supervisor | Westin Wilmington

PM Hotel Group; Wilmington (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hotel group as a Front Desk Team Leader, where you'll be at the heart of operations. This role offers the chance to develop leadership skills while managing a dynamic front desk team. You'll be responsible for training staff, handling daily operations, and ensuring exceptional customer service. With a commitment to fostering teamwork and collaboration, this position is perfect for those passionate about hospitality. Enjoy competitive pay, hotel discounts, and opportunities for growth within a growing hotel company. If you're ready to make an impact in the hospitality industry, we want to hear from you!

Benefits

Hotel Discounts

Food and Beverage Discounts

Opportunities for Growth

Qualifications

• 1-3 years of experience in hospitality or front office supervision.
• Ability to assess situations quickly and create effective solutions.

Responsibilities

• Lead the front desk team and foster effective collaboration.
• Train staff on standard operating procedures and departmental standards.
• Manage daily paperwork including cash drawer and deposits.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Job Category: Front Desk

Requisition Number: FRONT016413

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• Posted: May 2, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have an opportunity to develop your leadership skills as the front desk team leader, responsible for fostering effective collaboration and teamwork among front desk staff. You will also gain insight into the business aspects of the front office, including staffing, scheduling, and expense management.

Daily responsibilities include:

• Communicating clearly and maintaining professionalism in a fast-paced environment
• Training and guiding front desk staff on standard operating procedures and departmental standards
• Performing daily front desk tasks as needed
• Assisting the Guest Services Manager with monitoring performance and attendance
• Managing daily paperwork: cash drawer, deposits, credit card reconciliation, and batch submissions

Where You’ve Been:

We seek candidates with a High School diploma (or equivalent) and 1-3 years of related experience. You should be able to contribute to a diverse team, assess situations quickly, and create effective solutions. A passion for customer service is essential.

When You’re Here:

You may be behind a desk or moving around, including standing, sitting, lifting up to 50 pounds, walking, bending, twisting, and climbing stairs. Flexibility to work nights, weekends, and holidays is required. In return, we offer competitive pay, hotel and F&B discounts, and opportunities within our growing hotel company.

Qualifications

Behaviors

Preferred

Enthusiastic:

Shows eagerness and interest

Functional Expert:

Recognized as a thought leader in the field

Leader:

Inspires and motivates teammates

Motivations

Preferred

Ability to Make an Impact:

Motivated by contributing to organizational success

Growth Opportunities:

Driven by opportunities to take on more responsibility

Experience

Required

2 years in Hospitality/Lodging, including Front Office Supervision

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to informing all applicants of their rights under federal employment laws. Please review the 'Know Your Rights' notice from the Department of Labor.