Front Office Supervisor

Hyatt Hotels Corporation; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, Vision Insurance

401K with company match

Generous Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Retailer discounts

Job summary

Hyatt is opening Thompson Houston and seeks Front Office Supervisors to join the opening team. You will lead front desk staff, ensure smooth guest check-in/out, and promote Hyatt standards. This role offers growth within a luxury property and exposure to an iconic 36-story hotel.

As part of the Hyatt family, you will contribute to exceptional guest experiences and participate in comprehensive training, scheduling, and guest communications. A dynamic, service‑driven environment awaits.

Qualifications

• Desire to satisfy guests in a fast-paced setting.
• Refined verbal and written communication skills.
• Ability to stand for long periods; physical readiness.
• 1–2 years of Front Office or hotel front desk experience.

Responsibilities

• Lead Front Office team by coaching, directing and scheduling.
• Oversee guest registration and hotel services communications.
• Support senior leadership with basic management duties.

Skills

Customer service mindset

Verbal & written communication

Stamina to stand for long periods

Front Office experience

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Thompson Houston is now hiring new colleagues to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Newly opened, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace, and many more

Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is not you typical career opportunity. This is the Hyatt Touch.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations - at least 1 to 2 years in a hotel front desk role.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging-of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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