Front Office Agent | Full Time

Hyatt Hotels Corporation; Seattle (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (Full‑

Job summary

Hyatt Thompson Seattle is seeking a Front Office Host to welcome guests, manage registration, and communicate hotel services in a fast-paced luxury setting.

You will act as the face of Thompson Seattle, handling payments and guest inquiries while delivering a high standard of service to ensure an exceptional guest experience.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work mornings, evenings, weekends, and holidays

Responsibilities

• Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.
• You'll be the face of Thompson Seattle as a Front Office Associate.
• Assist with processing forms of payment and respond to guest inquiries.

Skills

Customer service

Communication

Stamina

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

Join us for this incredible opportunity to be part of our Front Office team as aFront Office Hostat Thompson Seattle!

With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market and the Space Needle, or opt for an off-the-beaten-path gem like the 1920s-inspired Temperance Cafe and Bar on the 35th floor observation deck of Smith Tower. Our 152 rooms, suites and residences ensure you live like a local in modern style, while our restaurant and rooftop cocktail lounge bring the best of the city and waterfront within sight.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Thompson associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Benefits available with this position include:

• Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
• 401k & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short term disability insurance
• New Child Leave & Adoption Assistance
• Compassionate Leave
• Paid Time Off:
• Holiday Pay:
  • Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.

Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.

• Hire Date Through Four Years – 10 Days or 80 hours
• Five to Nine Years – 15 Days or 120 hours
• 10 years or greater – 20 Days or 160 hours
• Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
• Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Holiday Pay:
  • Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.

Additional perks may include:

• Colleague Discounted Rates as of the 1 st day of employment
• Complimentary Room Nights for full-time and part-time positions after 90 days of employment
• Flexible Spending Account
• Subsidized ORCA Pass or free parking
• Tuition Reimbursement of $1,000.00 per calendar year
• Complimentary Dry Cleaning of Uniforms
• Employee Assistance Program

Wage Information: Pay ranges are listed on each job posting individually.

Hourly role: The hourly rate for this position starts at $29.16 with an increase to $29.66 after 90 days.

Hourly roles with five-year rates: The hourly starting rate for this position is $29.16 with an increase to $29.66 after 90 days. This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50

Hourly roles with seven-year rates: The hourly starting rate for this position is $29.16 with an increase to $29.66 after 90 days. This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75

Hourly roles with ten year rates: The hourly starting rate for this position is $29.16 with an increase to $29.66 after 90 days. This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Ability to work mornings, evenings, weekends, and holidays

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