Front Office Supervisor

Hyatt Hotels Corporation; Kansas City (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Complimentary & Discounted Nights

Free parking

Headspace wellbeing

Retail discounts

Job summary

Hotel Saint Augustine is seeking an enthusiastic Front Office Supervisor to join our team in Houston. You will lead front desk operations, manage reservations and concierge services, and uphold Bunkhouse/Hyatt standards through strong communication and guest-focused service.

The role requires superb guest interaction skills, conflict resolution, and knowledge of property policies. You will help train staff, ensure smooth check-in/check-out, and maintain a welcoming atmosphere throughout the

Qualifications

• High School diploma or GED required; college degree preferred.
• Two years of related hospitality or service experience.
• Strong communication skills and ability to resolve conflicts.
• Ability to read, write and understand English; basic math and reporting skills.
• Familiarity with Microsoft Excel and Word; knowledge of PMS is a plus.

Responsibilities

• Ensure accuracy of hotel guest reservations (rates, dates, room types, VIP amenities).
• Provide exemplary service with check-in/out, concierge support, and front desk coverage.
• Adhere to cash handling procedures and SOPs of the PMS.
• Promote guest name recognition and knowledge of property services.
• Train and supervise front desk staff and assist with scheduling.

Skills

Customer service

Communication

Conflict resolution

Supervisory experience

Front desk knowledge

Education

High School diploma

College degree preferred

Tools

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hotel Saint Augustine seeks an enthusiastic Front Office Supervisor to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

Hotel Saint Augustine is a 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Complimentary & Discounted Nights, Friends & Family Room Rates
• Free parking
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

This position is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservations management, concierge services and Front Desk coverage. The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Responsibilities:

• Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)
• Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.
• Adhere to all cash handling procedures during cash transactions
• Follow SOPs of Property Management System
• Promote and encourage guest name recognition
• Maintain knowledge of all property services and amenities
• Ensure all calls are answered in a courteous, professional and efficient manner
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure all employees adhere to dress code policies for their scheduled shift
• Resolve customer complaints
• Assist in training and supervising Front desk staff
• Assist in scheduling staff hours and assign duties and responsibilities as needed
• Follow inventory standards and procedures to consistently conduct an accurate inventory
• Assist in the timely completion of special projects
• Assist other staff members with vacation travel plans, reservation bookings and additional accommodations
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years related experience in hospitality or service industry
• Ability to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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