Front Office Manager

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement savings plan

Employee stock option plan

Paid time off

Discounted hotel stays

Meals on duty

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio seeks a Front Office Manager to lead the front desk operations, drive guest services, and coach a team of associates. You will plan budgets, labor cost targets, and ensure smooth inter-department communications while upholding Hyatt service standards.

The role requires strong leadership, excellent communication, and a track record of managing guest experiences in a hotel environment.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• Opening hotel pre-opening experience preferred.
• Strong communication and leadership skills.
• Proficient in MS Word and Excel.

Responsibilities

• Oversee front desk operations and guest services.
• Develop budgets and labor cost plans.
• Coach staff to Hyatt service standards.
• Ensure cash handling complies with policies.
• Maintain coordination with housekeeping and other departments.
• Respond promptly to guest requests and complaints.
• Schedule staff and manage performance.

Skills

Staff management

Leadership

Communication

Customer service

Staff scheduling

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hyatt Regency Hill Country Resort and Spa

US - TX - San Antonio

Front Office

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

Summary

Schedule Requirements:Must be available to work a flexible schedule during the week, including weekends and holidays.

Role

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include but are not limited to:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures

About Our Resort

Nestled across 300 scenic acres in the heart of Texas Hill Country, Hyatt Regency Hill Country Resort & Villas is San Antonio's premier luxury resort destination, where authentic Texas hospitality meets world-class amenities and unforgettable experiences.

Fresh off a multi-million-dollar transformation, our award-winning resort features beautifully redesigned guest rooms, an expanded collection of luxury villas, enhanced dining experiences, revitalized meeting and event spaces, and exciting new recreation offerings designed to elevate every guest stay.

Guests can unwind at our full-service Windflower Spa, enjoy 27 holes of championship golf, float along our signature lazy river, and experience the perfect blend of relaxation and adventure that has made us a leading destination for leisure travelers, corporate groups, weddings, and special events. Our unique event venues include the stunning Rancher Hall Event Barn, offering an authentic Texas backdrop for memorable celebrations and gatherings.

Recognized as the #1 Resort in San Antonio by TripAdvisor and consistently ranked among the top resorts in Texas, Hyatt Regency Hill Country Resort & Villas continues to set the standard for exceptional guest experiences.

As we enter an exciting new era of growth, innovation, and elevated luxury, we are seeking passionate hospitality professionals who are inspired to lead, create meaningful connections, and help shape the future of one of Texas' most celebrated resort destinations. Here, you'll find more than a career—you'll find opportunities to grow, develop, and make a lasting impact while working alongside a team that truly cares for one another and our guests.

Why Join Us?

At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.

Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

With opening hotels, previous hotel pre-opening experience preferred

Service oriented style with professional presentations skills

At least 2 years progressive management experience within the Rooms Division of a hotel

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Health, dental and vision benefits

Discounted & complimentary hotel room nights

Paid time off

Retirement savings plan

Employee stock option plan

Enjoy complimentary meals in our colleague café

Tuition reimbursement, up to $1,000 a year

Excellent training and professional development

Opportunities to work around the world with Hyatt Hotels and Resorts

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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