Assistant Front Office Manager

Hyatt Hotels Corporation; Washington (Washington County); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Retirement Savings Plan

Life insurance

Paid time off

Family leave

Adoption assistance

Free room nights

Meal during shift

Stock Purchase Plan

Retail discounts

Growth potential

Job summary

Hyatt Hotels Corporation is seeking an Assistant Front Office Manager for Grand Hyatt Washington. You will lead the front office team, ensure guest satisfaction, and oversee registration, service, and operations.

The role involves training staff, scheduling, cost controls, and use of labor-management tools, with emphasis on brand standards and guest experience. Benefits accompany the position.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule any day of the week including nights and weekends
• Ability to handle cash responsibly and accurately

Responsibilities

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.
• Anticipating and resolving guest concerns.
• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

Tools

Front office systems

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Join us for this incredible opportunity at the 902-room Grand Hyatt Washington hotel. Not only will you be part of a talented Front Office and Rooms team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Assistant Front Office Manager will have oversight over colleagues and guests, ensuring high levels of customer satisfaction and care.

Responsibilities will include:

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.

Resolving problems and fostering open communication amongst the team.

• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.

Anticipating and resolving guest concerns.

• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

The salary range for this position is $58,800 to $66,100 (commensurate with experience).

Benefits available with this position include:

• Medical / Dental / Vision insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid family bonding time and adoption assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule any day of the week including nights and weekends
• Ability to handle cash responsibly and accurately

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