Front Office Supervisor

Peachtree Group; Austin, Northern (TX, KY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Job summary

Peachtree Group is hiring a Front Office Supervisor at AC Hotel Austin Hill Country to oversee guest services and drive memorable experiences for guests in the Austin area.

In this on-site role you will supervise daily front desk operations, train staff, resolve guest issues quickly, manage cash handling and scheduling, and coordinate with housekeeping and reservations to ensure smooth hotel performance and high guest satisfaction.

Qualifications

• Supervise daily front desk shift processes ensuring SOP adherence.
• Train, direct, coach, and resolve issues for the front desk team.
• Resolve guest issues promptly to maintain satisfaction.
• Liaise with housekeeping, reservations, and other departments.
• Manage cash transactions and personal bank per hotel policy.
• Oversee Front Office scheduling and coverage.
• Monitor market inventory and stock supplies.

Responsibilities

• Supervise daily front desk operations and ensure adherence to SOPs.
• Train and coach front desk staff; resolve issues to maintain quality service.
• Address guest concerns promptly to maintain high satisfaction levels.
• Coordinate with housekeeping, reservations, and other departments.
• Oversee cash handling and daily financial controls at the front desk.
• Plan and manage Front Office scheduling to meet hotel demand.
• Monitor and manage Market inventory and supplies.

Skills

Guest services

Team supervision

Cash handling

Customer service

Training/coaching

Tools

POS system

Hotel PMS

Microsoft Excel

Job description

AC Hotel Austin Hill Country
7415 Southwest Pkwy
Austin, TX 78735, USA

• Pay or shift range: $20 USD to $23 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• In charge of Front Office schedule and ensure proper coverage of hotel demand.
• Supervise Front Office Market inventory and ensure appropriate stock level of market supplies.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.