Front Desk Supervisor - PARSIPPANY HAMPTON

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Remington Hospitality in Parsippany, NJ seeks a Front Office Supervisor to manage staffing, interviewing, training and scheduling front desk personnel. This role ensures front desk operations run smoothly and guests receive exceptional service.

The supervisor will oversee PBX operators and guest services aides, maintain MICROS transactions, check discrepancy reports, and coordinate with housekeeping and engineering to fulfill guest requests, check-ins and check-outs with professionalism.

Qualifications

• Interviewing, hiring, supervising, training and scheduling front desk staff.
• Understand Front Office roles and duties and perform them as needed.
• Operate the MICROS system for all daily transactions.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance needs.
• Greet guests and manage check-in/check-out courteously and efficiently.

Responsibilities

• Maintain proper staffing levels for front office in line with hotel needs.
• Interview, hire, supervise, train and schedule front desk agents and PBX operators.
• Ensure MICROS system operations are accurate for daily transactions.
• Review and resolve AM/PM discrepancy reports promptly.
• Liaise with Housekeeping and Engineering regarding room requests and maintenance.
• Provide warm, professional guest service during check-in and check-out.

Skills

Staff management

Guest service

Scheduling

Training

Supervision

Interpersonal skills

Tools

MICROS system

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.