Front Office Staff

Lightwave Dental Management LLC; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lightwave Dental Management LLC in Garner, NC is seeking a friendly front office professional to create a warm patient experience from check-in to check-out. You will schedule, confirm, and manage appointments for doctors and hygienists, and verify insurance eligibility for clinical visits.

You will present treatment plans, discuss costs and payment options, and collect payments. You’ll work with the clinical team to ensure smooth patient flow and a positive, team-oriented culture.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of front office experience; dental experience strongly preferred.
• Scheduling, insurance verification, treatment presentation, and financial discussions preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software; Open Dental is a plus.
• Bilingual in English and Spanish preferred.
• Strong communication and interpersonal skills with a passion for helping patients.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Create a welcoming experience for patients from check-in through check-out.
• Schedule, confirm, and manage appointments for doctors and hygienists.
• Verify insurance benefits and eligibility for clinical visits.
• Present and discuss treatment plans and next steps with patients.
• Conduct financial consultations and communicate costs, benefits, and payment options.
• Collect patient payments and manage all monies due for services.
• Maintain accurate patient accounts and support billing and AR processes.
• File and follow up on insurance pre-determinations and related needs.
• Check patients in/out efficiently with complete documentation.
• Communicate proactively with patients on appointments, insurance, and finances.
• Collaborate with clinical team to ensure smooth patient flow.
• Own schedule opportunities and keep the schedule full and productive.
• Maintain a clean, organized, and professional front office.
• Support practice goals and team-oriented culture.

Skills

Scheduling

Insurance verification

Customer service

Communication

Bilingual English/Spanish

Microsoft Office

Team player

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

Open Dental

Microsoft Office

Job description

Responsibilities

• Create a warm, welcoming, and exceptional experience for every patient from check-in through check-out.
• Schedule, confirm, and manage patient appointments while maintaining an efficient and productive doctor and hygiene schedule.
• Verify insurance benefits and eligibility for all applicable clinical appointments.
• Present and discuss treatment plans with patients, helping them understand their recommended care and next steps.
• Conduct financial consultations and clearly communicate treatment costs, insurance benefits, and available payment options, as applicable.
• Collect patient payments and all monies due for services rendered.
• Maintain accurate patient accounts and support Accounts Receivable processes, including billing statements, aging reports, and collections, as applicable.
• File and follow up on insurance pre-determinations and other insurance-related needs.
• Check patients in and out efficiently while ensuring all necessary documentation and information is completed accurately.
• Proactively communicate with patients regarding appointments, treatment, insurance, and financial questions.
• Partner closely with the clinical team to ensure smooth patient flow and a positive patient experience.
• Take ownership of schedule opportunities, cancellations, and openings by working proactively to keep the schedule full and productive.
• Maintain a clean, organized, and professional front office environment.
• Support practice goals and contribute to a positive, accountable, and team-oriented culture.
• Participate in team meetings, training, and ongoing development to strengthen both individual and practice performance.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of front office experience; dental experience strongly preferred.
• Dental front office experience with scheduling, insurance verification, treatment presentation, and financial discussions preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred; experience with Open Dental is a plus.
• Bilingual in English and Spanish preferred.
• Strong communication and interpersonal skills with a genuine passion for helping patients.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable discussing treatment, insurance benefits, and financial responsibilities with patients.
• Positive, team-oriented attitude with a willingness to support others and take ownership.
• Ability to communicate professionally and effectively with both patients and team members.