Front Desk Coordinator

Gerald L. Ignace Indian Health Center, Inc.; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Gerald L. Ignace Indian Health Center, Inc. is seeking a front desk receptionist to support a dental clinic by scheduling and coordinating quality care while assisting in daily operations.

You will greet patients, manage calls, and maintain accurate records with a focus on confidentiality. The role requires strong communication, dental terminology knowledge, and proficiency with Dentrix and MS Office. Experience in a clinical setting is preferred; the work environment emphasizes patient dignity

Qualifications

• High School Diploma or equivalent.
• 2+ years front desk dental office experience.
• Knowledge of dental insurance verification and billing processes.
• Knowledge of dental terminologies and procedures.
• Knowledge of patient evaluation and triage procedures.
• Knowledge of planning and scheduling techniques.
• Knowledge of regulations for dental outpatient services (federal/state).
• Proficient with Windows and MS Office; Dentrix or similar EDR software.

Responsibilities

• Greet patients in person or by phone.
• Answer calls, manage messages, and triage to staff.
• Register new and existing patients per office protocol.
• Update patient information, insurance, and sliding fee data.
• Explain policies on procedures, finances, cancellations, and no-shows.
• Maintain confidential patient records compliant with HIPAA.
• Schedule appointments per provider templates; confirm and adjust as needed.
• Coordinate referrals and dental lab work with appropriate teams.
• Collect and arrange patient payments.
• Support management in capturing annual visits and payments.

Skills

Front desk coordination

Team collaboration

HIPAA compliance

Dentrix/EDR software

Customer service

Office computer skills

Scheduling & triage

Education

High School Diploma or equivalent

Tools

Dentrix

Microsoft Office

Dental office hardware

Job description

Under direct supervision of the Reception Lead, assist the dentist, registered dental hygienist, and dental assistants to schedule and coordinate quality dental care to patients, and to help organize the daily operations of a dental clinic to operate in an efficient, cost effective, and productive manner

ESSENTIAL BEHAVIORS:

• Build Trust: Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct.
• Foster Communication: Demonstrate ability to carefully listen to others at all levels of the organization. Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross-cultural sensitivity.
• Display Stewardship: Understand business implications of decisions. Conserve organization resources. Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet patients; face to face and, or, over the phone
• Answer phone calls, manage messages, and distribute triage messages appropriately to dental assistants, and/or providers
• Register new and current patients in compliance with office protocol
• Help patients fill out all necessary paperwork and documentation to be seen at dental clinic
• Update patient information, dental insurance, and income verification for sliding fee
• Inform patients of policies about dental procedures, financial agreement, tardiness, cancellation of less than 24 hours, and no shows
• Manage patient records in a secured and confidential manner in compliance with HIPPA
• Schedule dental appointments in respect to established schedule templates for providers
• Confirm upcoming appointments, and fill in cancellations and no shows
• Coordinate referrals to ensure patients receive recommended care with specialists
• Coordinate lab cases to dental lab(s) in an appropriate time and manner
• Collect and arrange patient payments
• Assist business manager and dental director to capture annual visits and payments/reimbursements in a timely fashion
• Coordinate providers' schedules to maximize quality care for patients to finish needed dental treatment in a timely manner
• Treat patients with dignity and respect.
• Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. R

QUALIFICATIONS : (R)required vs. (P)preferred

1. High School DIploma aor equivalent R
2. Minimum of 2 years of front desk dental office experience R
3. Knowledge of dental insurance/benefit verification and billing processes R
4. Knowledge of dental terminologies and dental procedures R
5. Knowledge of patient evaluation and triage procedures. R
6. Knowledge of planning and scheduling techniques. R
7. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. P
8. Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint) and electronic dental records software such as Dentrix. R
9. Ability to work as a team member within a clinical environment and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels. R
10. Ability to operate, maintain, and t roubleshoots a wide range of dental software and equipment in accordance with prescribed procedures and standards. P

OTHER REQUIREMENTS:

• Employee Health Labs (MMR, Varcilla, Hep B, and TB skin test (or QuantiFERON)
• Annual and individual trainings
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive relationships with a variety of patients, visitors, staff and providers.
• Ability to understand and react with cultural sensitivity to client needs.
• Bilingual preferred.