Front DeskManager

RICHMOND ADAPTIVE DENTAL CARE PLLC; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Health insurance

Paid time off

Job summary

RICHMOND ADAPTIVE DENTAL CARE PLLC in Richmond, Virginia, is seeking a skilled front desk professional to manage patient interactions and office support. Key responsibilities include patient check-in/out, appointment scheduling, insurance verification, and financial coordination.

The ideal candidate will have strong customer service skills, familiarity with dental software, and be detail-oriented. Benefits include 401(k) matching, health insurance, and paid time off.

Qualifications

• 1–2 years in a dental office or medical front desk.
• Familiarity with treatment planning, insurance breakdowns, and claim follow‑up.
• Bilingual skills — Fluent in English and Spanish.

Responsibilities

• Greet patients, verify information, update records.
• Manage calendars, confirm appointments, handle cancellations.
• Confirm eligibility and benefits for insurance.
• Present treatment plans, collect payments, process claims.
• Answer calls, respond to messages, maintain communication.
• Maintain accurate patient records and ensure compliance.
• Assist with daily administrative tasks and office organization.

Skills

Customer Service Skills

Dental Software Knowledge

Insurance Understanding

Communication Skills

Multitasking

HIPAA Knowledge

Basic Accounting

Tools

Dentrix

Eaglesoft

OpenDental

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off

Key Responsibilities

• Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.
• Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
• Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.
• Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
• Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
• Record Management — Maintain accurate patient records and ensure HIPAA compliance.
• Office Support — Assist with daily administrative tasks, reports, and office organization.

Required Skills & Qualifications

• Customer Service Skills — Friendly, professional, patient‑focused.
• Dental Software Knowledge — Experience with Dentrix, Eaglesoft, OpenDental, or similar.
• Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
• Communication Skills — Clear verbal and written communication.
• Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.
• HIPAA Knowledge — Protect patient privacy and follow compliance rules.
• Basic Accounting — Payment posting, balancing, and financial accuracy.

Preferred Experience

• 1–2 years in a dental office or medical front desk.
• Familiarity with treatment planning, insurance breakdowns, and claim follow‑up.
• Bilingual skills — Fluent in English and Spanish.

Personal Qualities

• Warm, welcoming, and patient‑focused.
• Detail‑oriented and organized.
• Calm under pressure.
• Team‑oriented.
• Problem‑solver with a positive attitude.