Front Office Admin

The JOY FM; Georgia; On-site; USD 32,000 - 46,000; Full time

Job summary

The JOY FM is seeking a Front Office Administrator to join our dental team. This role creates a welcoming patient experience while handling daily administrative and scheduling tasks in a fast-paced healthcare setting.

We value a professional, organized, and compassionate demeanor with strong communication and multitasking skills. Responsibilities include greeting patients, managing calls, scheduling visits, verifying insurance, and handling payments in a confidential environment.

Qualifications

• Ability to greet patients and deliver excellent service.
• Experience with dental insurance verification and claims is preferred.
• Comfortable discussing financial matters with patients.
• Detail-oriented with strong multitasking in a busy office.

Responsibilities

• Greet patients warmly and provide excellent customer service.
• Answer and manage calls, emails, and patient inquiries.
• Schedule, confirm, reschedule, and coordinate appointments.
• Maintain accurate patient records and HIPAA compliance.
• Process payments and maintain financial records.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Cash handling

Professional demeanor

Education

High school diploma or equivalent

Tools

Dental practice management software

Microsoft Office

Email / scheduling software

Job description

Description

We are seeking a friendly, organized, and dependable Front Office Administrator to join our dental team. The Front Office Administrator is responsible for creating a welcoming patient experience while managing the day-to-day administrative and scheduling functions of the dental office. The ideal candidate is professional, detail-oriented, compassionate, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients warmly and provide excellent customer service.
• Answer and manage incoming phone calls, emails, and patient inquiries.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Maintain an accurate and organized patient schedule to maximize office efficiency.
• Check patients in and out and collect copayments, deductibles, and outstanding balances.
• Verify dental insurance eligibility and benefits.
• Obtain and maintain accurate patient demographic, insurance, and medical information.
• Explain treatment costs, insurance benefits, payment options, and financial policies to patients.
• Prepare and submit dental insurance claims and follow up on outstanding claims.
• Process payments and maintain accurate financial records.
• Assist with treatment plan presentations and help patients understand their financial responsibilities.
• Monitor accounts receivable and assist with insurance and patient balance follow-up.
• Maintain patient confidentiality and comply with HIPAA and office policies.
• Coordinate communication between patients, dentists, hygienists, and dental assistants.
• Maintain a clean, organized, and professional front office.
• Assist with administrative tasks, correspondence, scanning, filing, and documentation.
• Support the dental team with other duties as needed.

Qualifications

• High school diploma or equivalent required.
• Previous dental, medical, healthcare, or customer-service experience preferred.
• Experience with dental insurance verification and claims is highly preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Comfortable handling payments and discussing financial matters with patients.
• Professional, friendly, and compassionate demeanor.
• Strong attention to detail and accuracy.
• Ability to multitask and remain calm in a busy office environment.
• Proficiency with computers, email, Microsoft Office, and dental practice management software.
• Ability to maintain patient confidentiality and demonstrate sound judgment.

Preferred Experience

• 1–3 years of experience in a dental or medical front office.
• Knowledge of dental terminology, CDT codes, and insurance procedures.
• Experience with dental practice management systems.
• Experience with treatment coordination and patient financing.
• Familiarity with insurance portals and electronic claims submission.

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