Front Office Specialist - Patient Experience Pro

The Eye Doctors; Lawrence (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

The Eye Doctors in Lawrence, KS is seeking a Front Office Specialist to join the team and be the first point of contact for patients, ensuring a smooth check-in/out experience and driving a world class Total Patient Experience.

The role supports daily operations with phone handling, scheduling, insurance verification, cash handling, and patient flow management while maintaining HIPAA compliance and delivering outstanding customer service.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Office administration

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Eye Doctors in Lawrence, KS is seeking a Front Office Specialist to join the team and be the first point of contact for patients, ensuring a smooth check-in/out experience and driving a world class Total Patient Experience.

The role supports daily operations with phone handling, scheduling, insurance verification, cash handling, and patient flow management while maintaining HIPAA compliance and delivering outstanding customer service.