Front Office Specialist — Total Patient Experience

eyecarecenter, OD, PA; King (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first contact for patients, setting the tone for a world-class Total Patient Experience in a clinical setting.

You will handle check-in/out, insurance basics, payments, and front desk duties while coordinating with clinical staff to keep patient flow smooth and respectful. Strong customer service and software familiarity are a plus.

Qualifications

• Minimum 1 year in a customer/patient facing role.
• Previous medical office experience preferred.
• Ophthalmic experience strongly preferred.
• Background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time and schedules.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and communicate to maximize efficiency and service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and HIPAA.
• General office duties and cleaning as assigned by the manager.

Skills

Customer service

Medical office

Phone etiquette

Identity/work eligibility

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first contact for patients, setting the tone for a world-class Total Patient Experience in a clinical setting.

You will handle check-in/out, insurance basics, payments, and front desk duties while coordinating with clinical staff to keep patient flow smooth and respectful. Strong customer service and software familiarity are a plus.