Front Office Specialist - Patient Experience & Admin

Wellstar Health System; Smyrna (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Wellstar Health System in Smyrna, GA is seeking a Front Office Specialist to deliver outstanding patient service. You will greet patients, register at check-in/out, answer calls, schedule appointments, handle cash, and support daily clinic operations.

The role requires 1–2 years of healthcare front desk experience, strong communication skills, and basic computer proficiency with familiarity in medical terminology. Teamwork and professionalism are essential.

Qualifications

• High School Diploma / GED required.
• 1–2 years of front office experience in a physician practice or health care setting preferred.
• Strong computer skills and familiarity with medical terminology; CPT-4, ICD-9, HCPCS knowledge advantageous.
• Excellent verbal and written communication; ability to work in a team.

Responsibilities

• Greet patients and guests; identify self and practice; provide warm, friendly service.
• Answer incoming calls, direct to appropriate staff, make messages, and schedule appointments.
• Register/check-in and check-out patients; verify insurance using Experion EHR.
• Collect co-pays and outstanding balances; balance cash and reconcile daily totals.
• Coordinate with clinic staff and pharmaceutical reps; support other clinic requests.

Skills

Customer service

English communication

Verbal communication

Written communication

Team player

Computer skills

Medical terminology

Education

High School Diploma / GED

Tools

Experion EHR

Medical coding basics (CPT-4, ICD-9, HCPCS)

Job description

Wellstar Health System in Smyrna, GA is seeking a Front Office Specialist to deliver outstanding patient service. You will greet patients, register at check-in/out, answer calls, schedule appointments, handle cash, and support daily clinic operations.

The role requires 1–2 years of healthcare front desk experience, strong communication skills, and basic computer proficiency with familiarity in medical terminology. Teamwork and professionalism are essential.