Front Office Specialist - Patient Experience

Socket.dev; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

PTO and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Phoenix, AZ seeks a Front Office Specialist to be the first point of contact for patients, ensure a smooth check-in/out, and support daily office operations in a busy eye care setting.

You will greet patients, answer phones, verify insurance authorizations, collect payments, and coordinate with clinicians to maintain efficient patient flow. Experience in a medical office and strong customer service are highly valued.

Qualifications

• Previous medical office experience preferred.
• Minimum of 1 year in a position interacting with customers/patients.
• Proof of identity and right to work in the United States.
• Background check may be required by state.

Responsibilities

• Embrace and deliver exceptional Total Patient Experience.
• Provide customer service during patient encounters, in person or by phone.
• Greet patients promptly and thank them as they leave.
• Answer external and internal calls; ensure courteous service.
• Maintain patient flow and communicate to maximize efficiency.
• Handle insurance authorizations and daily reconciliations.

Skills

Customer service

Office experience

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Phoenix, AZ seeks a Front Office Specialist to be the first point of contact for patients, ensure a smooth check-in/out, and support daily office operations in a busy eye care setting.

You will greet patients, answer phones, verify insurance authorizations, collect payments, and coordinate with clinicians to maintain efficient patient flow. Experience in a medical office and strong customer service are highly valued.