Front Office & Patient Services Specialist

EyeCare Partners; Lansing (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and manage administrative duties for a smooth patient check-in/out process.

The role requires greeting patients, answering phones, handling patient flow, and ensuring accuracy in reimbursements while complying with HIPAA. Office experience and a high school diploma are preferred. Training will cover the Total Patient Experience across locations.

Qualifications

• Minimum 1 year in a role interacting with customers or patients.
• Previous medical office experience preferred; ophthalmic experience preferred.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute Total Patient Experience to build relationships with all patients while delivering great service and support.
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time and doctor’s schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Phone etiquette

Professional appearance

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and manage administrative duties for a smooth patient check-in/out process.

The role requires greeting patients, answering phones, handling patient flow, and ensuring accuracy in reimbursements while complying with HIPAA. Office experience and a high school diploma are preferred. Training will cover the Total Patient Experience across locations.