Compassionate Front Office & Scheduling Specialist

Southwest Behavioral Health Services; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

3 weeks PTO first year

10 paid holidays

Low-cost health insurance

Disability & life insurance

401(k) retirement match

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for our 7th Ave Outpatient Clinic. This full-time, 40-hour-per-week role supports medication refills, prior authorizations, lab results, and prescriber scheduling.

MAs are encouraged to apply and will coordinate between consumers, prescribers, and clinical staff. Responsibilities include patient check-in/out, eligibility verification, appointment scheduling, and clerical support for the clinic.

Qualifications

• High School Diploma or G.E.D required.
• Fingerprint clearance by Arizona DPS or eligible to receive upon hire.
• Clerical experience, preferably in a behavioral health setting.

Responsibilities

• Process refill requests, medication issues and prior authorizations.
• Process and monitor lab results.
• Contact clients for follow-up and resolution.
• Manage prescriber schedules and documentation time.
• Schedule consumer appointments and maintain databases.
• Document interactions with consumers and services.
• Coordinate transportation as needed.
• Schedule medications, counseling, and intake appointments.
• Complete intake referrals and screenings.
• Reschedule appointments when staff are out.
• Perform general clerical duties as assigned.
• Greet consumers and answer incoming calls by the third ring.
• Check in/out clients and verify contact information.
• Verify eligibility/enrollment prior to appointments (AHCCCS, RBHA, Medicare).
• Process transfer requests and collect fees/copays.

Skills

Communication

Organization

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for our 7th Ave Outpatient Clinic. This full-time, 40-hour-per-week role supports medication refills, prior authorizations, lab results, and prescriber scheduling.

MAs are encouraged to apply and will coordinate between consumers, prescribers, and clinical staff. Responsibilities include patient check-in/out, eligibility verification, appointment scheduling, and clerical support for the clinic.