Front Office Specialist - Healthcare Admin & Client Care

Abound Health; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Pro Care by Abound Health in Michigan is seeking a Front Office Specialist to be the first point of contact for clients, families, caregivers, and visitors. The role supports daily operations by handling calls and emails, coordinating with internal teams, and maintaining a welcoming front office environment.

The position requires a high school diploma or GED, strong communication skills, and experience in customer service or front desk roles.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills with a professional and welcoming demeanor.
• Experience in healthcare, home care, or supporting individuals with intellectual or developmental disabilities preferred.
• Familiarity with Microsoft Outlook, Teams, multiline phone systems, and electronic records preferred.
• Must pass required criminal, LEIE, registry, and sexual offender background checks.

Responsibilities

• Answer incoming calls, monitor emails and voicemails, and respond to inquiries in a timely and professional manner.
• Research and resolve questions using SOPs and staff directories.
• Route client-specific and operational concerns to the appropriate department and follow up through resolution.
• Welcome clients, families, caregivers, applicants, and visitors while maintaining privacy.
• Maintain a clean, organized front desk, lobby, and training room.
• Prepare the training room for new employee orientation and meetings.
• Document calls and actions while maintaining confidentiality of information.
• Identify recurring concerns and communicate them to leadership for improvements.

Skills

Customer service

Front desk

Administrative support

Verbal and written communication

Attention to detail

Multitasking

Problem solving

Confidentiality

Education

High School Diploma or GED

Tools

OnTarget

Microsoft Outlook

Microsoft Teams

Phone systems

Electronic records

Medicaid billing

Job description

Pro Care by Abound Health in Michigan is seeking a Front Office Specialist to be the first point of contact for clients, families, caregivers, and visitors. The role supports daily operations by handling calls and emails, coordinating with internal teams, and maintaining a welcoming front office environment.

The position requires a high school diploma or GED, strong communication skills, and experience in customer service or front desk roles.