Front Office Specialist

Abound Health; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Pro Care by Abound Health in Michigan is seeking a Front Office Specialist to be the first point of contact for clients, families, caregivers, and visitors. The role supports daily operations by handling calls and emails, coordinating with internal teams, and maintaining a welcoming front office environment.

The position requires a high school diploma or GED, strong communication skills, and experience in customer service or front desk roles.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills with a professional and welcoming demeanor.
• Experience in healthcare, home care, or supporting individuals with intellectual or developmental disabilities preferred.
• Familiarity with Microsoft Outlook, Teams, multiline phone systems, and electronic records preferred.
• Must pass required criminal, LEIE, registry, and sexual offender background checks.

Responsibilities

• Answer incoming calls, monitor emails and voicemails, and respond to inquiries in a timely and professional manner.
• Research and resolve questions using SOPs and staff directories.
• Route client-specific and operational concerns to the appropriate department and follow up through resolution.
• Welcome clients, families, caregivers, applicants, and visitors while maintaining privacy.
• Maintain a clean, organized front desk, lobby, and training room.
• Prepare the training room for new employee orientation and meetings.
• Document calls and actions while maintaining confidentiality of information.
• Identify recurring concerns and communicate them to leadership for improvements.

Skills

Customer service

Front desk

Administrative support

Verbal and written communication

Attention to detail

Multitasking

Problem solving

Confidentiality

Education

High School Diploma or GED

Tools

OnTarget

Microsoft Outlook

Microsoft Teams

Phone systems

Electronic records

Medicaid billing

Job description

Career Opportunities with Pro Care by Abound Health

A great place to work.

Careers At Pro Care by Abound Health

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ProCare Unlimited is seeking a Front Office Specialist to serve as a primary point of contact for clients, guardians, caregivers/Direct Support Professionals (DSPs), staff, referral sources, and visitors. This role supports daily operations by managing calls and emails, resolving questions and concerns, coordinating with internal teams, and maintaining a welcoming and organized front office environment.

Key Responsibilities

• Answer incoming calls, monitor emails and voicemails, and respond to inquiries in a timely and professional manner.
• Research and resolve questions using company SOPs, process guides, staff directories, and authorized information in OnTarget whenever possible.
• Accurately route client-specific and operational concerns to the appropriate department or team member and follow up through resolution.
• Welcome clients, families, caregivers, applicants, and visitors while maintaining privacy and appropriate office-access procedures.
• Maintain a clean, organized, and welcoming front desk, lobby, and training room.
• Prepare the training room for new employee orientation, caregiver training, and meetings.
• Accurately document calls, messages, actions, and follow-up while maintaining confidentiality of client, caregiver, and employee information.
• Identify recurring concerns and process gaps, communicate them to leadership, and support continuous improvement.

Qualifications

• High school diploma or equivalent.
• Previous customer service, front desk, or administrative support experience.
• Excellent verbal and written communication skills with a professional and welcoming demeanor.
• Strong attention to detail, organization, accuracy, and follow-through.
• Ability to multitask, manage competing priorities, and remain calm under pressure.
• Strong independent problem-solving and judgment skills with a commitment to confidentiality.
• Ability to learn and effectively use OnTarget and other assigned company systems.
• Experience in healthcare, home care, human services, or supporting individuals with intellectual or developmental disabilities preferred.
• Familiarity with Microsoft Outlook, Teams, multiline phone systems, and electronic records preferred.
• Understanding of ISP implementation, task analysis, goal writing, and third-party or Medicaid billing preferred.
• Must pass required criminal, LEIE, registry, and sexual offender background checks.
• Reliable transportation required.

Education

High School Diploma or GED required.

This position is based in the ProCare administrative office. The role requires frequent computer and phone use, remaining stationary for periods of time, and moving throughout the office as needed. Occasional lifting or moving of items up to 25 pounds may be required.

Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

ProCare Unlimited is an equal opportunity employer. ProCare Unlimited evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.