Front Office Specialist – Compassionate Patient Experience

Treatment Centers Hold Co, LLC; New Kensington (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

Excellent training

Community events

Meaningful impact

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver friendly patient check-in, payments handling, and intake support. You will work with clinical staff to coordinate patient flows, collect samples as required, and maintain accurate records.

This role emphasizes compassionate service and a professional, welcoming environment. Ideal candidates have high school education and prior customer service in healthcare.

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a 'white glove' experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintains daily financial records and reports.
• Coordinates with medical and clinical staff to coordinate intakes.
• Provides clerical and logistical support.
• Oversees patient accounts and financial responsibilities.

Skills

Customer service

Healthcare knowledge

Addiction treatment awareness

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver friendly patient check-in, payments handling, and intake support. You will work with clinical staff to coordinate patient flows, collect samples as required, and maintain accurate records.

This role emphasizes compassionate service and a professional, welcoming environment. Ideal candidates have high school education and prior customer service in healthcare.