Front Office Specialist

Nebraska Hematology Oncology PC; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

Nebraska Hematology Oncology PC seeks a Front Office Specialist to welcome patients and visitors, collect demographic and insurance details, and keep the reception area running smoothly.

You will check in patients, update billing and medical records, collect copays, schedule appointments, and communicate with clinicians to support patient care. A high school diploma and 1 year in a medical office are required.

Qualifications

• Experience in front office registration and scheduling.
• Knowledge of medical terminology and privacy guidelines.
• Excellent oral and interpersonal skills.
• Ability to follow office and regulatory policy and guidelines.
• Critical thinking and problem solving.
• Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public.
• High school graduate or equivalent; minimum one year in a medical office setting.

Responsibilities

• Welcomes patients and visitors, in person or on the telephone; direct inquiries with excellent customer service.
• Check patients in, verify and obtain demographic, insurance and financial information.
• Update and maintain information in electronic billing and medical records.
• Collect copayments and balances due.
• Schedule appointments and print patient schedules as needed.
• Sort and deliver mail daily; update addresses as needed.
• Notify clinical staff for ambulatory patient needs.
• Communicate professionally with patients, visitors, physicians and coworkers.
• Maintain a clean and orderly work environment; perform daily cleaning of general areas.
• Attend meetings as required and perform other duties as assigned.
• Adapt to changes in job responsibilities to support patient care and operations.

Skills

Front office registration

Scheduling processes

Medical terminology

Interpersonal skills

Policy compliance

Critical thinking

Relationship building

Education

High school diploma or equivalent

Tools

Electronic billing system

Medical records system

Job description

Description

JOB TITLE: Front Office Specialist

JOB SUMMARY: Welcome and greet patients and visitors. Responsible for optimizing the patient’s satisfaction, keeping the reception and waiting areas running smoothly, obtaining all necessary patient demographic and insurance information

REPORTS TO: Front Office Manager

Requirements

DUTIES/RESPONSIBILITIES: (This list may not include all the duties assigned)

• Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries, determine needs and direct accordingly while exhibiting excellent customer service.
• Check patients in, verify and obtain the necessary demographic, insurance and financial information.
• Update and maintain the appropriate information into the electronic billing and medical record.
• Collect applicable copayments and balances due.
• Scheduling appointments and printing patient schedules as needed.
• Checks, sorts and delivers mail daily. Work through returned mail and update addresses, if available.
• Assess and notify clinical staff for patients with ambulatory difficulties.
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers through various communication channels.
• Maintains a clean and orderly work environment by performing daily cleaning of general areas.
• Attend meetings as required and other duties as assigned.
• Adapts to changes in job responsibilities to meet the evolving needs of the health center

May perform additional job-related duties and responsibilities as needed to support patient care, departmental operations, and organizational goals.

Required Skills/Abilities

• Work is performed in the reception and business office areas. It involves frequent contact with patients.
• Interaction with others is constant and interruptive.
• Work may require multiple assignments that require attention to detail. Several tasks are required on a continual basis.
• Ability to work a flexible schedule as needed.

Education/Experience

• Extensive knowledge of front office registration and scheduling processes
• Knowledge of medical terminology and privacy guidelines
• Excellent oral and interpersonal skills
• Ability to follow office and regulatory policy and guidelines
• Critical thinking and problem solving
• Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public
• High school graduate or equivalent.
• Minimum of one-year work experience in the medical office setting required.

Physical Requirements

• Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 50 pounds.
• Work requires manual dexterity sufficient to operate a keyboard proficiently.
• Close visual acuity needed to view computer screens, paperwork and forms.