Front Office Receptionist

ENT Specialty Partners; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners is seeking a Front Desk Receptionist to be the welcoming first touch for patients. You will handle check-ins, scheduling, and basic billing tasks in a fast-paced, on-site clinical office.

Responsibilities include greeting patients, managing calls, coordinating referrals, verifying IDs/insurance, collecting payments, and maintaining accurate records while keeping the reception area sanitized and organized.

Qualifications

• Excellent communication and active listening skills.
• Strong time management and the ability to juggle multiple tasks.
• Customer service focus with professional phone and front desk manners.

Responsibilities

• Greet and check in patients, ensuring smooth flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients to schedule.
• Provide patients with visit information, charges, and required docs.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect payments (copays, coinsurance, deductibles, balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception and waiting areas clean and organized.
• Assist patients in distress and monitor waiting area safety.
• Support team and perform additional duties as needed.

Skills

Communication

Active listening

Time management

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

About the Role:

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What Youll Do:

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications

Qualifications & Requirements:

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations:

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations:

• On-site, clinical office setting.
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.