MEDICAL FRONT DESK

ResourceCare; Merkel (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

ResourceCare in Merkel, TX is seeking a front office coordinator to perform essential front desk duties while maintaining high accuracy in patient data and billing processes.

The role requires handling patient interactions, scheduling, insurance verification, and coordination with nurses/providers, all while adhering to HIPAA guidelines and clinic policies.

Qualifications

• High school diploma or equivalent required.
• Experience with patient data and insurance information.
• Ability to learn Athena MIS and other clinic software.

Responsibilities

• Provide outstanding customer service to patients and the public.
• Answer phone calls, provide appropriate assistance, and redirect calls appropriately.
• Coordinate appointments in Athena MIS program and appointment books. Enter thoroughly and correctly.
• Verify patient demographic information at every visit.
• Estimate patient’s portion of services by using appropriate insurance or sliding fee scale.
• Serve as liaison between clients and nurses/providers.
• Follow policies and guidelines for processing patients to be seen.
• Verify insurance eligibility.
• Collect client payments and enter information in Athena MIS program for third party billing.
• Collect and track data necessary for patient follow-up.
• Understand your role as a care team member.
• Participate in care team and staff meetings.
• Assist patients in utilizing outreach and behavioral health services when needed.
• Ensure patients have access to care in a timely manner.
• Adhere to HIPAA guidelines.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Ability to work under pressure

Autonomy

Education

High school diploma

Tools

Athena MIS

Microsoft Word

Excel

Job description

Description

Job Summary

Responsible for the performance of various front office duties in a highly accurate manner.

Responsibilities

• Provide outstanding customer service to our patients and the public.
• Answer phone calls, provide appropriate assistance, and redirect calls appropriately.
• Coordinate appointments in Athena MIS program and appointment books. Enter thoroughly and correctly.
• Verify patient demographic information (e.g., address, phone number) at every visit
• Estimate patient’s portion of services by using appropriate insurance or sliding fee scale.
• Work as a liaison between the clients and the nurses/providers.
• Follow established policies and guidelines for processing patients to be seen.
• Verify insurance eligibility.
• Collect client payments and enter information in Athena MIS program for third party billing.
• Collect and track data necessary for patient follow-up.
• Understanding your role and responsibilities as a care team member.
• Participating in care team and staff meetings.
• Using insight and knowledge to help the patient in utilize outreach services when necessary or requested.
• Using insight and knowledge to help the patient in utilize behavioral health services when necessary or requested.
• Ensuring patients have access to care in an appropriate time frame
• Adhere to HIPAA guidelines.
• Performs other duties as assigned by supervisor.

Requirements

Minimum Requirements

• Computer; calculator; time management; computer spreadsheet skills.
• Experience using Microsoft Word and Excel, strong numerical aptitude.
• Initiative; flexibility; ability to effectively address multiple tasks requiring attention to detail; problem identification, analysis, and resolution.
• Ability to work under pressure to meet deadlines; ability to function with autonomy and minimal supervision.
• Ability to manage confidential records and information.
• Excellent communication and problem solving skills with strong attention to detail.

Educational Qualifications

• Must have a high school diploma or equivalent.

Typical Physical Demands

• Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.
• Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet.
• Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
• Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors
• Physical: Sitting 70-80% of time and standing, walking 20-30% of time. Lift up to 20-40 lbs; push and pull up to 20-40 lbs. Able to bend at the waist, twist and turn along axial plane.