Front Office Shift Manager - Guest Experience Lead

Theoceanac; Atlantic City, Northern (NJ, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Job summary

The Oceanac is seeking a Shift Manager Front Office on a full-time basis in Atlantic City, NJ. You will oversee front desk operations during your shift, ensure exceptional guest service, and coordinate with other departments to keep the lobby and check-in processes smooth and professional.

You will lead frontline staff, monitor room availability, handle escalated guest concerns, and ensure accurate financial transactions and reporting.

Qualifications

• 3+ years of appropriate experience in Front office operations.
• Customer service experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem solving and conflict resolution expertise.
• Ability to effectively communicate in English (Read, Write, Speak & Understand).

Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Address and resolve escalated guest concerns effectively, promptly and professionally
• Assign tasks and manage scheduling to meet operational needs.
• Ensures the front desk staff is running smoothly, efficiently and productively during shifts.
• Communicate seamlessly with other managers and departments about guest or operational concerns.
• Monitor hotel availability and inventory of front desk supplies and equipment
• Ensure accurate processing of financial transactions and reports
• Monitor lobby areas, ensuring cleanliness, organization, and guest comfort.
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Other duties as defined by the upper management team

Skills

Customer service

Leadership

Communication

Problem solving

English proficiency

Education

High school diploma or equivalent

Hospitality degree (preferred)

Tools

HMS

SYNKROS

Job description

The Oceanac is seeking a Shift Manager Front Office on a full-time basis in Atlantic City, NJ. You will oversee front desk operations during your shift, ensure exceptional guest service, and coordinate with other departments to keep the lobby and check-in processes smooth and professional.

You will lead frontline staff, monitor room availability, handle escalated guest concerns, and ensure accurate financial transactions and reporting.