Front Office & Customer Experience Specialist

Interior Alaska Roofing, Inc; Fairbanks (AK); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health insurance (if applicable)

Retirement plan

Professional development opportunities

Friendly and supportive work环境

Job summary

Interior Alaska Roofing, Inc. is seeking a friendly, organized Front Office Coordinator who will serve as the first point of contact for customers and visitors.

This role blends reception, administrative support, customer service, and coordination of estimate requests to keep the office running smoothly. You will greet clients, answer calls, manage appointments, process payments, and maintain accurate records while supporting the team on special projects.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, or administrative support.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and general computer applications.
• Professional appearance and positive attitude.

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet customers, vendors, and visitors.
• Receive and process incoming estimate requests.
• Receive and process incoming customer payments.
• Gather customer information and schedule appointments or consultations as needed.
• Manage office communications, including emails, messages, and correspondence.
• Maintain customer records and office files.
• Assist with data entry, document preparation, and general administrative tasks.
• Coordinate schedules and support office operations.
• Process incoming and outgoing mail and deliveries.
• Maintain a clean, organized, and welcoming reception area.
• Support management and team members with special projects and administrative duties.

Skills

Customer Service Excellence

Professional Phone Etiquette

Time Management

Attention to Detail

Organization

Problem Solving

Team Collaboration

Dependability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Interior Alaska Roofing, Inc. is seeking a friendly, organized Front Office Coordinator who will serve as the first point of contact for customers and visitors.

This role blends reception, administrative support, customer service, and coordination of estimate requests to keep the office running smoothly. You will greet clients, answer calls, manage appointments, process payments, and maintain accurate records while supporting the team on special projects.