Clinic Admin & Scheduling Specialist

Mohave Mental Health Clinics, Inc.; Kingman (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Mohave Mental Health Clinic is seeking a friendly, organized front desk assistant to support daily clinic operations. You will answer phones, check in clients, verify insurance, and schedule appointments for BHMPs and clinicians, while handling payments and maintaining accurate records in the EHR.

The role requires strong customer service skills, the ability to multitask, and the capacity to work under pressure in a busy medical setting. Familiarity with EHR systems is a plus.

Qualifications

• High school diploma or GED required.
• Minimum 21 years old.
• One year of high-volume customer service in a medical or related field.
• Fingerprint card or ability to obtain one.
• Valid AZ driver license and current automobile insurance.

Responsabilités

• Answer phones, route calls, take messages.
• Greet and check in clients for appointments.
• Enter service requests into the EHR accurately and completely.
• Verify insurance and eligibility coverage.
• Schedule BHMP and clinical staff appointments.
• Screen and provide other service programs when required.
• Collect co-payments and payments.
• Process medication refills by verifying client information and prescription details.
• Provide customer service to internal and external customers and stakeholders.
• Participate in the Performance Improvement Processes in the Clinic.
• Handle multiple deadlines and maintain cooperative behavior with colleagues and supervisors.
• De-escalate clients using approved crisis intervention methods.
• Performs other duties as assigned.

Connaissances

Customer service

Multi-tasking

Data entry

Office software

Phone handling

Instruction following

Independent work

Prioritization

Driver's license

Formation

High School Diploma or GED

Outils

EHR systems

Description du poste

Mohave Mental Health Clinic is seeking a friendly, organized front desk assistant to support daily clinic operations. You will answer phones, check in clients, verify insurance, and schedule appointments for BHMPs and clinicians, while handling payments and maintaining accurate records in the EHR.

The role requires strong customer service skills, the ability to multitask, and the capacity to work under pressure in a busy medical setting. Familiarity with EHR systems is a plus.