Front Office Representative - Urgent Care Carrollton (Days)

tannercareers; Villa Rica (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Tanner Medical Group is seeking a friendly medical front desk associate in Georgia to manage check-in/check-out tasks, collect patient payments, enter charges, and schedule follow-ups. You will also handle calls, register new patients, and coordinate appointments.

The role requires excellent public relations skills, professional demeanor, and the ability to multitask in a fast-paced healthcare environment. Experience in a healthcare setting is preferred.

Qualifications

• Education: High School Diploma or GED
• One year of customer service experience preferred.
• Must communicate effectively and maintain good relations with coworkers, patients and third-party payers.
• Ability to work in a fast-paced environment with interruptions.

Responsibilities

• Check-in and check-out duties including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments.
• Answer telephone, register new patients and make appointments.
• Maintain a high level of customer service and accuracy.
• Communicate proactively and assist patients with questions and requests.

Skills

Public relations

Communication skills

Computer skills

Reading/writing

Attention to detail

Organizational skills

Multi-tasking

Initiative

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion