Front Office Representative - Healthcare Children (Days)

Tanner; Carrollton, Northern (GA, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Tanner is seeking a friendly, detail-oriented patient services representative to handle front office duties such as check-in/check-out, scheduling, and basic billing tasks. The role requires strong customer service skills and the ability to multitask in a fast-paced healthcare setting.

No prior experience is required, though healthcare experience is a plus. Ideal candidates will communicate clearly, maintain a professional demeanor, and work well within a team to ensure smooth patient flow and

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Must possess initiative and drive to a project from beginning to a successful completion.

Responsibilities

• Check-in and check-out duties, including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments.
• Answering telephone and registering new patients; making appointments.
• Maintain high level of customer service and accuracy; assist patients with questions and requests as necessary.
• Communicate proactively and assist patients as needed.
• Work in a fast-paced environment with interruptions and high-stress situations.
• Collaborate effectively as part of a team and ensure smooth patient flow.

Skills

Customer service

Public relations

Communication

Teamwork

Multi-tasking

Professional demeanor

Detail oriented

Initiative

Education

High School Diploma or GED

Tools

Computer skills

Job description

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion