Front Office Representative - Healthcare Children (Days)

tannercareers; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Medical Group in Carrollton, GA is seeking a front desk receptionist to be the first point of contact for patients, handling check-in and check-out duties and posting payments. Responsibilities include entering charges, collecting deductibles and coinsurances, scheduling follow-ups, answering phones, registering new patients and making appointments.

The ideal candidate maintains a high level of customer service, multitasks effectively under pressure and communicates proactively with

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• Proficient use of computer equipment.
• Excellent public relations skills and professional demeanor when dealing with the public; ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.

Responsibilities

• Check-in and check-out duties; entering charges; collecting deductibles and coinsurances; posting payments; scheduling follow-up appointments.
• Answering telephone; registering new patients; making appointments.
• Able to multi-task while maintaining a high level of customer service and accuracy; communicates proactively and assists patients with questions and requests as necessary.

Skills

Customer service

Healthcare setting

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion