Front Office Representative – General Surgery Practice (Days)

Tanner Health; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Tanner Health is seeking a front desk receptionist to manage patient check-in and check-out, collect payments, post charges, and schedule follow-up visits. The role requires friendly, professional communication as you assist patients with questions and requests.

You will also answer phones, register new patients, and maintain accurate records while delivering high-quality customer service in a fast-paced medical office environment.

Qualifications

• High School Diploma or GED required.
• No prior work experience required.
• One year of customer service experience preferred.
• Healthcare setting experience preferred.
• Excellent public relations skills and professional demeanor.
• Ability to communicate effectively and maintain good relations with coworkers, patients, families, and third-party payers.
• Ability to work in a fast-paced environment with frequent interruptions.
• Strong organizational and multitasking abilities.
• Proficient use of computer equipment.

Responsibilities

• Check-in and check-out duties, including entering charges.
• Collect deductibles and coinsurances; posting payments.
• Schedule follow-up appointments.
• Answer telephones and register new patients.

Skills

Customer service

Public relations

Communication

Teamwork

Multitasking

Detail oriented

Computer skills

Organizational skills

Professional demeanor

Education

High School Diploma or GED

Job description

Patients’ first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion